SMS Privacy Policy & SMS Terms and Conditions


Effective Date: 2025-05-15
Organization Name: University Pediatricians Autism Centers
Contact: 800-889-4447


Introduction


At the University Pediatricians Autism Centers, we are committed to protecting your privacy and ensuring the responsible use of your information. This policy explains how we collect and use your information when you opt in to receive text (SMS) messages from us, particularly related to your child’s care, scheduling, and healthcare services.


How We Collect SMS Consent


SMS consent is collected via paper forms completed during patient registration or care intake. By signing the consent form, you agree to receive text message communications from us at the phone number you provide.

We document the date and method of consent and store a copy of your form securely as part of your health records.


What Types of Messages You May Receive


Depending on your relationship with our practice, you may receive messages including (but not limited to):

  • Appointment reminders
  • Scheduling updates
  • Care coordination messages
  • Billing notifications

How Your Information Is Used


SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes

We use your phone number and related information only to communicate relevant updates regarding your child’s care or your engagement with our center. Your information is:

  • Not sold, shared, or rented to third parties for marketing or commercial purposes
  • Not shared with affiliate companies for marketing purposes, including SMS opt-ins or phone numbers
  • Used strictly within the bounds of healthcare communication and internal operations
  • Stored securely and only accessible by authorized staff


Your Privacy Rights


You may update your contact preferences, revoke SMS consent, or ask questions about this policy by contacting our office directly.

Policy Updates


We may update this policy occasionally to reflect changes in regulations or our communication practices. Any updates will be posted on our website and will include a revised effective date.


Messaging Terms and Conditions


SMS For Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

Upon consenting to receive text messages from University Pediatricians Autism Center, you may receive communications related to account notifications and customer care. Please note that standard messaging disclosures apply.


Message Frequency

Our SMS message frequency may vary depending on care schedules or center activity.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier's pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

Customers may opt-in for SMS messaging from University Pediatricians Autism Center verbally during a call initiated through our website upautism.org. During the call, customers will be asked: "Do you agree to receive texts from University Pediatricians Autism Center? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at www.upautism.org/smsPrivacyAndTerms." This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Opt-out

Customers can opt-out of SMS messaging from University Pediatricians Autism Center by replying STOP at any time to any received SMS message. Once opted-out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

Standard Messaging Disclosures

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at www.upautism.org.
  • Visit www.upautism.org/smsPrivacyAndTerms for privacy policy and www.upautism.org/smsPrivacyAndTerms for Terms of Service.

Note: SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes